TERMS & CONDITIONS
PLEASE READ CAREFULLY BEFORE SELECTING
TERMS & CONDITIONS
With KROWN KONNECT, we strive hard to complete excellent customer service for our client, however, due to the condition of the service we are not responsible for the following: poor fit due to improper measurements, improper alterations done by another stylist, improper installs that result from alterations of the unit, improper care of the unit resulting in tangling or other harm, color fade due to product error, misunderstanding of terms and agreement, misunderstanding of final look and expectation, or incorrect cut due to the work of someone else.
Wig Return Policy
Due to units being custom fit to your circumference, sales are all FINAL on purchases once received. Please make sure to take your measurements and select options very carefully. Please note, we are not responsible for improper measurements resulting in your wig not fitting. We offer Virtual Client Consultation located in booking .
DESIGN YOUR UNIT- BY COMPLETING THE CUSTOM FORM FROM WIG DESIGN OR PONYTAIL DESIGN.
CALCULATION AND PAYMENTS- AT CHECKOUT YOU WILL ONLY BE REQUIRED TO PAY 50% OF THE BASE PRICE PLUS SHIPPING AND IF ANY ADD ON ALTERATIONS SELECTED AS A DEPOSIT (NONREFUNDABLE) AND FINAL PAYMENT WILL BE DUE WHEN UNIT IS COMPLETE STANDARD PROCESSING TIME IS UP TO 4 WEEKS (NOT INCLUDING SHIPPING TIME).
CUSTOM UNIT COMPLETION- A FINAL PHOTO OF THE UNIT WILL BE SENT TO THE CLIENT VIA EMAIL UPON COMPLETION
FINAL PAYMENT – AFTER COMPLETION OF YOUR WIG UNIT, A FINAL INVOICE WILL BE SENT TO YOU. OUR CLIENTS HAVE 48 HOURS TO MAKE A FINAL PAYMENT. IF A CLIENT HAS TO BE LATE ON A PAYMENT WE ASK THAT YOU CONTACT US BY EMAIL AT INFO.KROWNKONNECT@GMAIL.COM
**If payment is not made in the 48 hrs a $25 late fee will be applied to the final bill on the third day. After the 3rd day, there will be $10 STORAGE FEE add each day client is late for up to 30 days. After 30 days. Client relinquishes their deposit and wig unit which becomes the property of KROWNKONNECT.
* DEPOSIT ARE NONREFUNDABLE*
THEN YOUR UNIT IS ON ITS WAY TO HER NEW HOME … WE DO SHIP INTERNATIONALLY!
LACE Repair Policy
LACE REPLACEMENT services are only available on Wigs that have been previously made by KROWN KONNECT . when purchasing a KROWN KONNECT you will receive 1 free wig maintenance which is good for 1yr
If you have any questions, please send us a message at info.KROWNKONNECT@gmail.com and we will respond within 24-48 hrs